Shoei33 Privacy Policy – Member Data Protection & Privacy

1Introduction

Welcome to the shoei33 Privacy Policy. We at shoei33 understand that your trust is the most valuable asset we hold. When you entrust your personal information to us, we take that responsibility seriously.

This Privacy Policy explains how shoei33 ("we", "Platform", "shoei33.fun") collects, uses, stores, and protects your personal data when you use our services — whether through the website, mobile app, or any official shoei33 channel.

This document applies to all registered users as well as visitors browsing the shoei33.fun website. This policy should be read together with Terms & Conditions shoei33 as complementary documents.

2Personal Data We Collect

Shoei33 only collects data that is strictly necessary to provide you with a safe, seamless, and responsible service. The following are the types of data we collect:

We do not collect sensitive data such as medical information, religious beliefs, or sexual orientation. All data collected is purpose-specific and does not exceed the operational requirements of the platform.

3Purpose of Data Collection & Use

The personal data you provide to shoei33 is used solely for the following purposes:

• Account management: Create, verify, and maintain your account securely.
• Identity verification (KYC): Ensure you meet the minimum age requirement and comply with anti-money laundering (AML) legal obligations.
• Transaction processing: Process deposits, withdrawals, and all financial transactions on the platform accurately and securely.
• Customer support: Provide technical assistance and resolve any complaints or inquiries you may have.
• Platform security: Detect and prevent fraud, unauthorised access, and suspicious activity.
• Important communications: Send account-related notifications, transaction updates, policy changes, and security information.
• Service improvement: Analyse usage patterns in aggregate to improve the overall platform user experience.
• Legal compliance: Meet reporting obligations to the relevant authorities as required under Malaysian law.

4How We Protect Your Data

The security of your data is our absolute priority. shoei33 implements multiple layers of technical and organisational protection to keep your data safe at all times:

• Encryption in transit: All communications between your device and shoei33 servers are protected by TLS 1.3 protocol — the highest encryption standard currently available.
• Encryption of stored data: Sensitive data such as financial information and identity documents is stored in encrypted form using AES-256 encryption.
• Strict access controls: Only authorised personnel with a legitimate need may access users' personal data — with every access logged and audited.
• Two-factor authentication (2FA): We encourage the use of 2FA for all accounts and require it for high-risk operations such as large withdrawals.
• Regular penetration testing: shoei33 conducts independent security testing on a regular basis to identify and patch any system vulnerabilities before they can be exploited.
• Secure data centre: Data is stored in ISO 27001-certified data centres with strict physical and logical security controls.

While we take all reasonable steps to protect your data, no system is entirely foolproof. We encourage you to also play your part in keeping your account secure by using a strong password and never sharing your login credentials with anyone.

5Data Sharing with Third Parties

Shoei33 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited situations where we may need to share your data:

• Payment service provider: Transaction details are shared with approved payment processors solely for the purpose of completing your transaction.
• Identity verification provider: KYC documents are shared with trusted identity verification partners for legal compliance purposes.
• IT service provider: Hosting companies and infrastructure providers supporting our platform operations, subject to strict confidentiality agreements.
• Government authorities: When required by law, court order, or a legitimate authority investigation in Malaysia.

6Cookies & Tracking Technologies

Shoei33 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for basic platform operations such as maintaining your login session. These cookies cannot be disabled without affecting core website functionality.
• Performance cookies: Gather information about how you use our website to help us improve the user experience. This data is collected in aggregate and does not identify individuals.
• Preference cookies: Save your preferences such as language, region, and display settings so you do not need to reconfigure them on every visit.

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform. For more information on managing cookies, refer to your web browser's help documentation.

7Your Rights

As a shoei33 member and as a citizen or resident of Malaysia, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any of your data is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. Please note that some data may need to be retained to fulfil legal obligations.
• Right to Restriction: You may request that we restrict how we process your data in certain circumstances.
• Right to Portability: You have the right to receive your data in a machine-readable format for transfer to another service.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact our privacy team via the platform's live chat or support email. We will process your request within 30 business days.

8Data Retention Period

Shoei33 only retains your personal data for as long as necessary for the purposes stated in this policy, or for as long as required by applicable law.

• Active account data: Retained for as long as your account is active and for a reasonable period after account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• KYC documents: Retained for 5 years after account closure, or longer if required by AML legislation.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Technical data & access logs: Retained for 90 days for security monitoring purposes.

Once the retention period expires and there is no legal requirement to continue storing it, your data will be securely deleted or fully anonymised.

9Your Account Security

While shoei33 implements comprehensive security measures, your account security also depends on your own actions. We recommend that you:

• Use a strong, unique password not shared with any other account — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an additional layer of security.
• Do not share your login credentials with anyone, including family or friends.
• Ensure you fully log out after using the platform on a shared device.
• Notify us immediately if you suspect your account has been accessed without authorisation.
• Beware of phishing attempts — shoei33 will never ask for your password via email or message.

10Changes to the Privacy Policy

Shoei33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.

When we make material changes to this policy:

• We will update the "Last Updated" date at the top of this document.
• For significant changes, we will send a notification to your registered email address at least 14 days before the changes take effect.
• Continued use of the shoei33 platform after changes take effect constitutes your acceptance of the updated policy.

We encourage you to review this page regularly to stay informed about how we protect your information.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, the shoei33 privacy team is here to help.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week directly through the shoei33 platform.
• Privacy Email: [email protected]
• General Support Email: [email protected]